FAQ

1. When will my purchase ship? All purchases will be shipped out within 3-5 business days via USPS priority mail. For candle purchases, during the summer months (or hotter times - June, July & August), candle purchases made after Thursday will be mailed out on Monday to prevent extended travel time and possible damage with shipping services. NO shipping will be made during observed holidays in which shipping services will be closed.

2. What is the wick made out of? Wood.

3. Why do I see black smoke? This could be an issue of burning the candle more than 2 hours or not trimming the wick properly after the candle has cooled and hardened to 1/4 inches prior to next burn. 

4. What is the wax made of? Soy and Paraffin.

5. Are there refunds? All sales are final.

6. What if I have questions about what is purchased? Please email us blacksoillife@gmail.com

 7. Please adhere to candle burning safety guidelines as provided by the instruction leaflet in the packaging or the safety sticker underneath the candle (PLEASE READ THE STICKER WHILE CANDLE WAX IS IN A HARDENED FORM).